Complaints/Dispute

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Complaints/Dispute

In order for the European Financial Commission Services (EUFCS) to review your dispute, you are first required to lodge your complaint with the financial services provider. This gives the provider the chance to resolve the issue. Generally, the provider has 14 days to provide a response to your complaint.


Supporting documents

Please include copies of any documents related to your dispute. If your financial service provider has responded to your complaint, make sure to provide a copy of their reply as well.

Please do not submit the following information

  • Personal Identification Documents: passports, driver’s licenses, or other forms of personal identification
  • Financial Documents: bank statements, debit/credit card details
  • Login Information: usernames or passwords for trading, banking, or other accounts

Please note: EUFCS representatives will never request your personal or financial information during the process of handling customer disputes.

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